Before creating a ticket, please make sure you have gathered all the necessary information for a prompt resolution of your issue. This includes, for example, error codes, serial numbers, and purchase receipts. Choose a meaningful subject that clearly describes the problem, such as "My printer is displaying error code 0014."
Then, provide detailed information about your problem in the ticket description so that the assigned staff member can have a clear overview of the situation and the error. Also, include the exact model of your device, as this is important for targeted support and can help avoid mistakes.
If possible, please also attach some pictures of the problem, as they can help our staff assess the causes and reactions of the device more accurately. This facilitates the diagnosis and resolution of the problem.
By gathering and providing this information in your ticket, you increase the likelihood of a quick and effective response from the support team.
Submit your request here: Create a Ticket
A tip: If you register, you can always check the status of your ticket and receive notifications when a staff member has responded to your ticket. Registration allows you to keep track of your inquiries and ensure that you don't miss any important updates. Use this feature to respond promptly to feedback or additional information requested by the support team. This helps facilitate the communication process and enables a faster resolution of your issue.