Dear valued customers,
We understand that some of you may have encountered an issue with the activation of your Open Smart Tags, receiving an error message stating that your serial number could not be confirmed. We apologize for any inconvenience this may have caused and are here to resolve this matter promptly.
If you come across this error message, we kindly request you to follow these simple steps to initiate the resolution process:
Capture a clear image of the serial number on your device: Before proceeding with the ticket creation, please ensure that the serial number on your device is legible in the photo.
Submit a Ticket: Create a support ticket by visiting our website (Create a Ticket) and filling out the necessary details, including your name, email address, and a brief description of the issue you are facing. Attach the image of your device's serial number to the ticket as well.
Technician Assistance: Once your ticket is submitted, one of our skilled technicians will be assigned to your case. They will analyze the provided information and proceed with developing a tailored update for your device to ensure proper reading of the serial number in the XYZmaker Suite Software.
Activation Restoration: After receiving the update, you can follow the technician's instructions to apply it to your device. Once completed, the activation of your Open Smart Tags should function seamlessly.
Our dedicated team of experts is committed to ensuring that you enjoy a smooth and hassle-free experience with our Open Smart Tags. Rest assured, we will do everything in our power to address the issue promptly and get your device up and running smoothly.
Should you have any further questions or concerns, please don't hesitate to reach out to our support team. We value your feedback and are always eager to assist you.
We appreciate your patience and cooperation.
The Fabistron Support Team